1. I understand these boxes are big
2. I understand the boxes will take up to 5-7 days to get to you
3. I understand we WILL NOT OVERNIGHT or 2 DAY ship them
4. I understand We can NOT calculate the shipping until the order is complete
5. I understand that Shipping can cost as much as $200
Shipping and Payment Policy
Shipping Operations
At Hotlanta Signs, we strive to ensure that your orders are processed and shipped efficiently. Here are the details of our shipping operations:
Order Processing
- Processing Time: Once your order is placed and payment is confirmed, our team begins processing your order. Processing times may vary depending on the complexity and customization of the sign. Typically, processing takes between 1-3 business days.
- Shipping Costs: The cost of shipping your order will be calculated at the time of purchase. Due to the variability in the size, weight, and destination of our products, we cannot provide a shipping estimate until the order is finalized.
- Shipping Methods: We use a variety of shipping carriers to ensure timely delivery. The carrier and method of shipping will be selected based on the size and destination of your order.
Delivery Times
- Domestic Shipping: For orders within the United States, delivery times typically range from 5-7 business days after the order has been processed and shipped.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment.
Payment Operations
We offer a variety of payment methods to make your shopping experience convenient and secure.
Accepted Payment Methods
- Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
- Bank Transfers: For larger orders, we may accept bank transfers. Please contact us directly for more information.
Payment Security
Your payment information is processed securely using industry-standard encryption and security protocols. We do not store your credit card information on our servers.
No Refund Policy
At Hotlanta Signs, every product is custom-made to your order specifications. Because of the personalized nature of our work, all sales are final and non-refundable.
✅ Policy Details:
- Correct Orders – If the item you receive matches the order details you provided (size, material, design, quantity, etc.), no refunds or exchanges will be issued. This includes situations where a customer may later determine they ordered the wrong item, size, or quantity.
- Customer Responsibility – It is the customer’s responsibility to carefully review all order details, proofs, specifications, and invoices before approving and finalizing the order. Hotlanta Signs fulfills and delivers based on the exact information provided at the time of purchase.
- On-Time Delivery – Orders that are produced and delivered within the agreed timeframe are considered complete and non-refundable.
- Defects or Errors – Refunds or reprints will only be considered if there is a verified defect in the product itself or if Hotlanta Signs failed to follow the approved specifications.
- Custom Orders – Because all items are custom, they cannot be restocked, resold, or reused; therefore, we do not accept returns under any circumstances unless covered under Section 4.
⚠️ Important Reminder to Customers:
Please double-check all order details, artwork, spelling, sizes, and quantities before submitting your order. Once production begins, changes cannot be made.
By placing an order with Hotlanta Signs, you agree to this No Refund Policy.
How to Report an Issue
To report a defective product or order discrepancy, please contact our customer service team.
Please provide your order number, a description of the issue, and any relevant photos. Our team will review your request and respond promptly.
Contact Us
For any questions or concerns regarding our shipping and payment operations, please reach out to us:
