Return Policy

Please proof read and verify artwork before placing your order. The customer is responsible for proof reading (spelling, logos, correct info, etc.). Carefully examine your artwork before paying. The purpose of providing print ready artwork is to eliminate errors or dissatisfaction. By approving this proof you agree that design is correct and printer does not take any responsibility of any errors.

-Tag Line-

All productions will be discretely branded with "printed by hotlantasigns.com in fine print.

If you would like this removed please notify your sales rep.

-Payment-

Please note that we only accept cash or credit cards as forms of payment. We accept Visa, MasterCard, American Express and Discover. We do not accept checks. Orders MUST be paid in full before production begins. NO REFUNDS ARE GIVEN ONCE PAYMENT IS RECEIVED. If your order has been paid for but not submitted only credit can be applied. There are absolutely no exceptions. Under no circumstances will we be held responsible for delayed production of a job due to non-payment.

-Refunds and Returns-

Once placing an order, and printing or design work has begun NO REFUNDS CAN BE GIVEN. Please make sure FINAL PRINT FILES are uploaded at time of purchase. Due to our quick turnaround time; jobs are laid out on printing runs immediately once orders are paid in full. Once a printing order has been set up on a run no refunds, cancellations, or replacements can be given. By placing your order you are agreeing with these terms.

-Cancellation Policy-

Once an order is placed it cannot be canceled, and we can NOT issue a refund. In addition, we can NOT accept any replacement files or revisions. Please make sure to provide us with the ‘Final Print Files.’ Partial refunds or credits will only be issued if Hotlanta Signs is at fault.

-Accepted File formats-

Please save your files as JPGs at 300 DPI. We also accept PDF, EPS, and AI files. All files must be flattened, NO FONTS.

-Print Files and Production-

Hotlanta Signs cannot guarantee the EXACT COLOR and/or EXACT CUTS for ‘Gang Run’ service orders. Although, employees at Hotlanta Signs will do everything in their power to make sure all colors match to the clients satisfaction. If your job is color critical or must be finished to a specific size, please order a ‘Printed Proof.’ Prices and turnaround times for jobs which require a printed proof will vary from advertised prices.

-Turnaround-

When placing your order an Hotlanta Signs Representative will give you an estimated turnaround time. However, due to busy production schedules, electrical failures and severe weather conditions there are times when orders may be completed after the scheduled time. Please remember we are in Georgia. These situations are extreme and irregular. Hotlanta Signs will do everything to make sure our clients receive their orders ASAP. Nevertheless, turnaround times are not guaranteed. TURNAROUND TIMES ARE NOT GUARANTEED. All of our turnaround times are estimates only and NOT guarantees. Please keep in mind that there are several different things that can go wrong with the printing process that are out of our control. The turnaround times that we give are based on actual statistics of jobs we have done in the past and are NOT guaranteed. Under no circumstances will a refund be honored for a delay in our estimated turnaround time.

-All local jobs will be held for 2 weeks maximum. If your order is not picked up within this time, Hotlanta Signs is not responsible if your box is lost, damaged, or trashed. To avoid this please pick up your order within a reasonable time.